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Privacy Policy
Last updated: 15 January 2025
At firoxelia, we handle your personal information with care and respect. This policy explains what we collect, why we need it, and how we protect it.
Running a business means making informed decisions about who you trust with your data. We want you to understand exactly how we approach privacy, especially when it comes to budgeting tools and financial management resources.
Who We Are
firoxelia operates as an educational platform focused on budgeting guidance for entrepreneurs across the United Kingdom. Our registered address is 2 Coles Cottages, Colebrook Plympton, Plymouth PL7 4AH, United Kingdom.
When we refer to personal data in this document, we mean information that identifies you as an individual or relates to an identifiable person.
Information We Collect
The data we gather falls into different categories depending on how you interact with our platform.
Information You Provide Directly
When you sign up for our learning program or contact us, you share certain details voluntarily. This typically includes your name, email address, phone number, and business information. Sometimes you'll share more context about your budgeting challenges or goals.
Technical Information
Like most websites, we automatically collect some technical data when you visit firoxelia.com. This includes your IP address, browser type, device information, and how you navigate through our pages. We use this to improve site performance and understand which resources get used most.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Information | Communication and program enrollment | 3 years after last interaction |
| Technical Logs | Site security and performance | 12 months |
| Learning Progress | Educational continuity | Duration of enrollment plus 2 years |
| Payment Records | Financial compliance | 7 years (legal requirement) |
Learning Activity Data
If you enroll in our program, we track your progress through modules and resources. This helps us understand where participants need extra support and which materials work best.
How We Use Your Information
Every piece of data we collect serves a specific purpose. We don't gather information just for the sake of it.
- Providing access to educational materials and program content
- Responding to your questions and support requests
- Processing enrollment in our learning programs
- Sending relevant updates about budgeting resources or program changes
- Improving our platform based on how people actually use it
- Complying with financial regulations and legal obligations
- Protecting against fraudulent activity or security threats
We base our data processing on several legal grounds recognized under UK GDPR. Most commonly, we process data to fulfill our contract with you when you enroll in a program. Other times, we have a legitimate interest in improving our services or we need to comply with legal requirements.
Sharing Your Information
We don't sell your personal data. Period. But we do work with certain service providers who help us run the platform effectively.
Service Providers
We partner with companies that handle specific functions like email delivery, payment processing, and website hosting. These providers can only access the information necessary for their specific task, and they're contractually obligated to protect your data.
Legal Requirements
Sometimes we're required to share information with authorities or legal bodies. This might happen if we receive a valid court order or need to comply with financial regulations. We only disclose what's legally required and will notify you when possible.
Important: We operate exclusively within the United Kingdom and store data on servers located in the UK or EU. If circumstances require data transfer outside these regions, we'll use appropriate safeguards and inform you beforehand.
Your Rights and Choices
UK data protection law gives you substantial control over your personal information. Here's what you can do.
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this in a readable format within one month.
Correct Inaccuracies
If any information we hold is wrong or outdated, let us know and we'll fix it promptly.
Delete Your Information
You can ask us to remove your personal data, though some information must be retained for legal compliance.
Restrict Processing
In certain situations, you can limit how we use your information while maintaining your account.
Data Portability
Request your data in a structured format that you can transfer to another service provider.
Object to Processing
You can object to certain types of data processing, particularly for marketing purposes.
To exercise any of these rights, send an email to help@firoxelia.com with your request. We'll verify your identity and respond within the timeframes required by law.
Data Security
Protecting your information matters to us. We implement technical and organizational measures to prevent unauthorized access, loss, or misuse of your data.
Our security practices include encrypted data transmission, regular security audits, restricted access controls, and secure backup procedures. We also ensure our team members receive proper training on data protection principles.
That said, no system is completely impenetrable. While we take reasonable precautions, we can't guarantee absolute security. If you notice any suspicious activity related to your account, contact us immediately at help@firoxelia.com.
Cookies and Tracking
We use cookies and similar technologies to make the site work properly and understand how visitors interact with our content.
Essential Cookies
These are necessary for basic site functionality. They remember your login status and preferences during a session. You can't disable these without breaking core features.
Analytics Cookies
We use analytics tools to track visitor patterns and popular content. This helps us improve the platform and create better resources. You can opt out of analytics tracking through your browser settings.
Most browsers allow you to control cookie settings. Keep in mind that blocking certain cookies might affect how the site functions for you.
Marketing Communications
When you provide your contact details, we may send you updates about new budgeting resources, program enrolments, or relevant educational content. Our autumn 2025 program announcements, for instance, will go out to people who've expressed interest in learning opportunities.
Every marketing email includes an unsubscribe option. Click it and you'll stop receiving promotional messages, though we'll still send essential communications about your account or enrollment.
We don't share your email address with other companies for their marketing purposes. Any messages you receive come directly from firoxelia.
Data Retention
We keep your information only as long as necessary for the purposes outlined in this policy or as required by law.
Financial records must be retained for seven years to comply with UK tax regulations. Learning progress data typically stays active during your enrollment and for two years afterward, in case you return to complete a program. Technical logs are usually deleted after twelve months.
When we no longer need specific information, we securely delete or anonymize it so it can't be traced back to you.
Children's Privacy
Our services target adult entrepreneurs and business owners. We don't knowingly collect information from anyone under 18 years old. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us at help@firoxelia.com.
Third-Party Links
Our website occasionally links to external resources or tools that might help with budgeting education. These third-party sites have their own privacy policies, which we don't control.
Before sharing personal information on any external site, review their privacy practices. We're not responsible for how other organizations handle your data.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on firoxelia.com.
The date at the top of this page shows when we last revised the policy. We recommend checking back occasionally to stay informed about how we protect your information.
Your Right to Complain
If you're unhappy with how we've handled your personal data, please reach out to us first. We'll do our best to address your concerns directly.
You also have the right to lodge a complaint with the Information Commissioner's Office, the UK's data protection authority. You can contact them through ico.org.uk or by calling their helpline.
We take complaints seriously and will investigate any issues raised. Your feedback helps us improve our data protection practices and better serve everyone who uses our platform.
Questions About Privacy?
If anything in this policy is unclear or you need more information about how we handle your data, get in touch. We're here to help.
help@firoxelia.com +44 7811 225591 2 Coles Cottages, Colebrook Plympton, Plymouth PL7 4AH, United Kingdom